bat365 Privacy Policy

bat365 ("we", "us", "our") operates the online gaming and sports betting platform at bat365.ws, providing cricket betting, live casino games, video slots, crash games, and fish shooting titles to adult players across Bangladesh. bat365 is committed to protecting the privacy of all registered players and website visitors. This Privacy Policy sets out our practices with respect to the collection, use, storage, disclosure, and protection of your personal data.

This policy applies to all personal data collected through the bat365 website, mobile platform, customer support channels, and any other touchpoint through which you interact with bat365. Please read it carefully alongside our Terms & Conditions.

This Privacy Policy covers personal data relating to:

• Registered bat365 account holders, regardless of whether they are currently active.
• Visitors who browse the bat365 website without registering an account.
• Former account holders whose data bat365 is required to retain for compliance purposes.
• Any individual who contacts bat365 customer support via live chat, email, or any other supported channel.

This policy does not cover data collected by third-party websites that may be linked from bat365 promotional materials. bat365 is not responsible for the privacy practices of any external website.

When you register an account, make a deposit, place a bet, or contact support, bat365 collects the following categories of personal data that you supply directly:

• Identity Data

  Full legal name, date of birth, and a copy of a government-issued photo ID (National ID card, passport, or driving licence) when requested for verification.
• Contact Data

  Email address, mobile phone number, and residential address (including city, district, and postcode within Bangladesh).
• Account Credentials

  Username and a hashed (never plain-text) version of your chosen password. bat365 cannot read your password in its original form.
• Financial Data

  Payment method details, including bKash wallet number, Nagad account number, Rocket number, bank account details, and transaction history within bat365.
• Communications Data

  Records of correspondence with bat365 support, including live chat transcripts, support ticket content, and any documents you submit as part of a dispute or verification request.

When you visit or interact with the bat365 Platform, certain technical data is collected automatically through cookies, log files, and similar tracking technologies:

• Device and browser data: Device type, operating system, browser version, screen resolution, and language settings.
• IP address and location: Your IP address and the approximate geographic location derived from it (country and city level only).
• Usage data: Pages visited, time spent on each section, games launched, bet history, session start and end times, and navigation paths within the Platform.
• Cookie identifiers: Unique session tokens and persistent identifiers stored in cookies or local storage on your device, used to maintain your logged-in session and remember preferences.
• Referral data: If you arrived at bat365 via a promotional link, the referring domain or affiliate identifier may be recorded.

bat365 may receive personal data about you from the following third-party sources:

• Payment processors: Transaction confirmation data from bKash, Nagad, Rocket, Upay, and banking partners to verify deposits and process withdrawals.
• Identity verification services: Where bat365 uses a third-party KYC (Know Your Customer) provider to cross-check identity documents, that provider may share verification status data with bat365.
• Fraud prevention agencies: bat365 may receive flags or risk scores from fraud detection services to protect the Platform and its players.

bat365 uses your personal data primarily to deliver and maintain the gaming and betting services you have signed up for. Specific operational uses include:

• Creating and managing your bat365 account.
• Processing deposits and withdrawals through your chosen payment method.
• Settling bets, crediting winnings, and maintaining an accurate transaction ledger.
• Providing customer support and responding to queries, complaints, or disputes.
• Sending transactional communications such as deposit confirmations, withdrawal updates, and account security alerts. These are service messages and cannot be opted out of while your account remains active.

bat365 is required to process certain personal data to meet its legal and regulatory obligations. These purposes include:

• Verifying player identity and age (21+ requirement) in compliance with responsible gaming standards.
• Conducting anti-money laundering (AML) screening and source-of-funds checks.
• Retaining transaction records as required by applicable law.
• Responding to lawful requests from courts, law enforcement bodies, or government authorities.
• Enforcing our Terms & Conditions, including investigating and acting on suspected fraud, abuse, or prohibited activity.

bat365 uses aggregated and anonymised usage data to understand how players interact with the Platform, identify technical issues, measure the performance of new features, and prioritise product improvements. Where analytics involve identifiable data rather than purely anonymised data, the legal basis is bat365's legitimate business interest in maintaining and improving a safe, functional Platform for all players.

With your consent at registration, bat365 may send you promotional communications about new games, bonus offers, cricket betting markets, seasonal promotions (such as Eid or BPL season campaigns), and other bat365 services. You may withdraw your marketing consent at any time by updating your communication preferences in your account settings or by contacting bat365 support. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

bat365 engages a limited number of trusted third-party service providers to support Platform operations. These providers access your personal data only to the extent necessary to perform their contracted services and are bound by strict data processing agreements that prohibit any independent use of your data. Categories of service provider include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks to execute deposits and withdrawals.
• KYC and identity verification: Third-party providers used to verify identity documents and confirm age eligibility.
• Fraud detection: Automated risk-scoring systems that help bat365 identify and block suspicious activity.
• IT infrastructure: Cloud hosting and database providers that store Platform data on bat365's behalf.
• Customer support tools: Live chat and ticketing platform providers used to manage player communications.

bat365 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes.

bat365 may disclose personal data to regulatory bodies, law enforcement agencies, courts, or other government authorities where it is legally required to do so, or where bat365 reasonably believes disclosure is necessary to protect the rights, property, or safety of bat365, its players, or the public. In all such cases, bat365 will disclose only the minimum amount of personal data required to satisfy the applicable legal obligation.

In the event of a merger, acquisition, restructuring, or sale of all or part of bat365's business, personal data held by bat365 may be transferred to the acquiring entity as part of that transaction. bat365 will take reasonable steps to ensure that the receiving entity honours the commitments made in this Privacy Policy. Where required, affected players will be notified of any material change to how their data is processed as a result of such a transfer.

Cookies are small text files that are placed on your device when you visit a website. bat365 uses cookies and similar technologies (including local storage and session tokens) to operate core Platform functionality, remember your preferences, maintain your logged-in session, and gather anonymised usage analytics.

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens that keep you logged in during an active session. These cannot be disabled without preventing access to the Platform.
• Functional cookies: Remember your preferences such as language settings, preferred currency display (BDT/৳), and notification settings across sessions.
• Analytics cookies: Collect anonymised data about which pages and games are visited most frequently, helping bat365 improve the Platform experience. No personally identifiable information is transmitted through analytics cookies.
• Security cookies: Used to detect and prevent fraud, credential stuffing, and bot activity on the Platform.

bat365 does not use third-party advertising or retargeting cookies that track your activity across external websites.

You can manage or delete cookies through your browser settings at any time. Most modern mobile browsers (Chrome for Android, Safari for iOS) allow you to block or clear cookies from the browser's privacy settings menu. Please note that disabling strictly necessary cookies will prevent you from logging into your bat365 account. Disabling functional cookies may result in the Platform not remembering your preferences between sessions.

bat365 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the lifetime of the account and for a minimum of 5 years following account closure, to satisfy legal and compliance obligations.
• Financial transaction records: Retained for a minimum of 7 years following the date of the transaction, in accordance with standard financial record-keeping requirements.
• Customer support records: Retained for 3 years from the date of the last interaction, unless the matter relates to an unresolved dispute or legal claim.
• Analytics data: Anonymised after 12 months and retained in aggregated form indefinitely for trend analysis purposes.
• Inactive accounts: Where an account has been inactive for 24 consecutive months with no logins or transactions, bat365 will contact the registered email address to confirm whether the player wishes to maintain the account. Accounts not reactivated following such contact may be archived.

As a bat365 player or user, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data that bat365 holds about you at any time.
• Right to rectification: If any personal data bat365 holds about you is inaccurate or incomplete, you have the right to have it corrected. You can update most information directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. This right is subject to bat365's legal obligation to retain certain data as described in Section 6.
• Right to restriction: You may request that bat365 restrict processing of your data in certain circumstances, such as while a dispute regarding data accuracy is being resolved.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to bat365 for transfer to another service.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact bat365 support. bat365 will respond to all valid requests within 30 days. In complex cases, this period may be extended by a further 30 days, in which case bat365 will notify you of the extension and the reason for it.

bat365 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bat365 Platform.
• At-rest encryption for sensitive data stored in bat365's databases, including financial records and identity documents.
• Password hashing using industry-standard one-way hashing algorithms. bat365 staff cannot access your password in plain text.
• Two-factor authentication (2FA) available for all accounts to add an additional layer of login security.
• Access controls: Internal access to player data is restricted to bat365 staff on a strict need-to-know basis, with all access logged and audited.
• Intrusion detection and monitoring: bat365's infrastructure is monitored around the clock for unusual activity, with automated alerts for potential security incidents.

While bat365 takes every reasonable precaution, no digital platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, bat365 will notify affected players as soon as practicable.

The bat365 Platform is strictly for adults aged 21 and above. bat365 does not knowingly collect or process personal data from individuals under the age of 21. If bat365 becomes aware that a player has provided false age information during registration and is in fact under 21, the account will be immediately closed and all personal data relating to that account will be deleted, except where retention is required by law.

If you believe that a minor has registered on bat365 using false age information, please contact bat365 support immediately at the email address shown in the footer of this page.

bat365 may update this Privacy Policy periodically to reflect changes in our data practices, new legal requirements, or improvements to the Platform. The "Last updated" date at the top of this page indicates when the most recent revision was made. Where a change is material — meaning it affects how bat365 collects, uses, or shares your personal data in a significant way — bat365 will notify registered players via the email address on file at least 14 days before the change takes effect.

Continued use of the bat365 Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised policy, you must stop using the Platform and contact support to arrange account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bat365 handles your personal data, please contact our support team. All privacy-related correspondence should include your registered username and a clear description of your query.

Contact email (plain text, non-clickable): [email protected]

bat365 aims to acknowledge all privacy-related enquiries within 3 business days and to provide a substantive response within 30 days of receipt.