bat365 Terms & Conditions

These Terms & Conditions govern your use of the bat365 website, mobile platform, and all related services (collectively, "the Platform"). Access to and use of the Platform is conditional upon your acceptance of these terms without modification. bat365 reserves the right to update these terms at any time; continued use of the Platform after any such update constitutes acceptance of the revised terms.

bat365 will make reasonable efforts to notify registered players of material changes via the email address on file. However, it remains the player's responsibility to review these terms regularly.

bat365 operates as an online gaming and sports betting platform primarily targeting adult players in Bangladesh. It is the sole responsibility of the Player to ensure that accessing and using the bat365 Platform is lawful in their jurisdiction. bat365 does not accept registrations from players located in jurisdictions where online gambling is expressly prohibited.

By registering, you confirm that you are accessing the Platform from a location where doing so is permitted under applicable local law. bat365 accepts no liability for any player who accesses the Platform in breach of applicable local laws.

These Terms & Conditions are written in English, which is the governing language for all interpretation purposes. In the event of any ambiguity or conflict between an English version and any translated version of these terms (where translation is provided as a convenience), the English text shall prevail.

To register a bat365 account you must satisfy all of the following conditions:

• You are at least 21 years of age.
• You are a natural person acting on your own behalf — corporate accounts are not permitted.
• You have not previously been excluded, suspended, or permanently banned from the bat365 Platform.
• You are not a current employee, contractor, agent, or close family member of a bat365 employee where that relationship creates a conflict of interest.
• You are accessing the Platform from a jurisdiction where doing so is lawful.

bat365 reserves the right to request proof of age at any time. Accounts opened by players who are under 21 will be immediately closed and any outstanding balances forfeited.

When registering, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, mobile number, and a valid email address. You are responsible for keeping this information up to date. bat365 is not liable for any loss or delay arising from inaccurate account information provided by the player.

bat365 may conduct identity verification checks at registration, upon withdrawal requests, or at any other time deemed necessary. Failure to provide requested documentation within the timeframe specified by bat365 support may result in account suspension pending verification.

Each player is permitted to hold one (1) registered account on the bat365 Platform at any time. Opening, operating, or benefiting from multiple accounts — whether under the same or different names, email addresses, device identifiers, or payment methods — constitutes a material breach of these terms. In such cases, bat365 reserves the right to close all associated accounts, void all pending bets, and confiscate any bonus balances or winnings derived from those accounts.

You are solely responsible for maintaining the confidentiality of your bat365 username and password. You must not share your login credentials with any third party. bat365 strongly recommends enabling two-factor authentication (2FA) on your account. Any activity carried out using your login credentials will be treated as activity carried out by you, regardless of whether it was authorised.

If you suspect that your account has been accessed without your authorisation, you must notify bat365 support immediately by live chat or email. bat365 will take prompt steps to investigate and secure the account.

bat365 currently accepts deposits and processes withdrawals through the following payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The list of accepted payment methods may change from time to time; the current list is always displayed on the deposit and withdrawal pages within your account dashboard.

The minimum deposit amount is ৳200. bat365 does not charge deposit fees; however, your payment provider may apply their own transaction charges for which bat365 accepts no responsibility.

Withdrawals are processed to the same payment method used for the most recent deposit, unless bat365 support approves an alternative arrangement in writing. The minimum withdrawal amount is ৳500. bat365 targets withdrawal processing within 24 hours of approval; mobile wallet withdrawals via bKash and Nagad typically settle within 5 to 20 minutes during business hours.

bat365 reserves the right to request identity documents and source-of-funds declarations before processing any withdrawal. Players who have claimed a bonus must satisfy the applicable wagering requirements in full before withdrawing funds derived from that bonus.

By making a deposit on bat365, you declare that the funds being deposited are your own lawful property and are not derived from any illegal activity. bat365 does not knowingly accept deposits from the proceeds of crime. Any account found to be associated with money laundering, fraud, or other financial crimes will be immediately suspended and reported to relevant authorities.

A bet is not confirmed until bat365 has accepted it and the system has generated a bet reference number. bat365 reserves the right to refuse, limit, or void any bet at its absolute discretion, including but not limited to bets placed after an event has started, bets placed at clearly erroneous odds, or bets that exceed the published maximum stake for a given market.

All sports betting markets are settled according to the official result declared by the relevant governing body (e.g., ICC for cricket, FIFA for football). In the event of an official result not being available, bat365 will use a reputable independent source and its decision shall be final.

All casino games on bat365 use certified random number generator (RNG) technology or, in the case of live dealer games, real-time streaming from licensed studio environments. The return-to-player (RTP) percentages for each game are determined by the game provider and are available within the game information panel.

In the event of a technical malfunction during any game session — including disconnection, software error, or power failure — the round in question shall be voided and any stake for that round refunded. bat365 accepts no liability for interrupted sessions caused by factors outside its reasonable control, including network outages or device failures on the player's side.

The following practices are strictly prohibited on the bat365 Platform and will result in immediate account suspension, voiding of bets, and forfeiture of balances:

• Using automated betting software, bots, scripts, or any artificial intelligence tool to place bets or interact with games.
• Exploiting software errors, glitches, or pricing anomalies.
• Colluding with other players to manipulate game or betting outcomes.
• Placing bets on behalf of another player ("proxy betting").
• Any form of match-fixing, insider trading on sporting events, or coordination with event participants.
• Arbitrage betting strategies that exploit inconsistencies between bat365 odds and other platforms.

All bonuses and promotional offers made available on bat365 are subject to specific terms and conditions stated at the time of the offer. In the absence of specific terms, the following general conditions apply:

• Each bonus offer is available once per player, household, device, and IP address unless stated otherwise.
• Bonus funds are credited to a separate bonus wallet and cannot be withdrawn until the applicable wagering requirement has been met in full.
• Wagering requirements must be completed within the validity period of the bonus; unused bonus funds expire after the stated period.
• bat365 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.

bat365 employs automated and manual systems to detect bonus abuse. If bat365 reasonably determines that a player has abused any bonus offer — including by opening multiple accounts, using coordinated betting patterns to minimise risk while meeting wagering requirements, or providing false information at registration — bat365 reserves the right to void all bonuses, cancel associated winnings, and close all related accounts. bat365's determination of what constitutes bonus abuse is final and binding.

bat365 is committed to promoting responsible gambling. All players have free access to the following self-management tools from within their account dashboard:

• Deposit limits — daily, weekly, and monthly caps on deposits.
• Session time limits — automatic logout after a player-defined duration.
• Cooling-off periods — temporary account suspension from 24 hours to 30 days.
• Self-exclusion — permanent or long-term account closure for players who wish to stop gambling.

For full details, please visit our Responsible Gaming page. bat365 enforces a strict 21+ age restriction and will not knowingly permit underage gambling.

All content on the bat365 Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software — is the property of bat365 or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any part of the Platform's content for commercial purposes without the prior written consent of bat365.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these terms.

bat365 strives to maintain uninterrupted platform availability but does not guarantee that the Platform will be free from errors, interruptions, or downtime. bat365 accepts no liability for any loss of winnings, missed bets, or inability to access an account arising from planned or unplanned maintenance, server outages, third-party service disruptions, or events beyond bat365's reasonable control (including acts of God, government actions, or telecommunications failures).

To the maximum extent permitted by applicable law, bat365's total liability to any player in connection with the use of the Platform shall not exceed the amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim. bat365 is not liable for any indirect, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of opportunity.

bat365 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms & Conditions by reference. By registering on the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. bat365 uses industry-standard 256-bit SSL encryption to protect data transmitted between your device and the Platform.

bat365 does not sell personal data to third parties. Data may be shared with regulated payment processors (such as bKash and Nagad), fraud prevention services, and legal authorities where required by law.

Players may request account closure at any time by contacting bat365 customer support via live chat. Upon closure, any remaining real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to the player's registered withdrawal method within 5 business days, subject to successful identity verification.

bat365 reserves the right to suspend or permanently close any account at any time, with or without prior notice, if bat365 reasonably believes that the player has breached these Terms & Conditions, engaged in fraudulent or illegal activity, provided false registration information, or if account closure is required by applicable law or regulatory directive. In cases of verified fraud, bat365 reserves the right to retain the account balance as compensation for damages suffered.

In the event of any dispute arising from the use of the bat365 Platform, the player should contact bat365 customer support in the first instance. bat365 aims to resolve all disputes within 72 hours of receipt. If a dispute cannot be resolved informally, both parties agree to submit to binding arbitration before an independent arbitrator mutually agreed upon by the parties.

These Terms & Conditions shall be governed by and construed in accordance with applicable law. bat365 makes no representation that the Platform or its content complies with the laws of any jurisdiction other than that under which it operates. Players access the Platform entirely at their own risk and are responsible for complying with local laws.

For any legal enquiries, compliance questions, or formal dispute submissions, please contact the bat365 compliance team. Contact details are available on the Platform. Written correspondence should reference your registered account username and a clear description of the matter. bat365 will acknowledge all formal written enquiries within 5 business days.

Email (plain text, non-clickable): [email protected]